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AI agencyAI agency

AI agency for UK businesses that want hours back

We are an AI agency for UK SMEs. We find the admin your team repeats every week, from supplier invoices to enquiries and reports, then build AI automations that do it, connect them to Xero, HubSpot and your other systems, and keep them running.

See what we automateSee what we automate
  • Invoices booked automatically
  • Requests become work orders
  • Hours less admin every week

Companies we have worked with

  • Mercer Consulting, Co.
  • Mercer Consulting, Co.

Before and after: example workflows we automate

Supplier invoicesSupplier invoices

Supplier invoices that post themselves.

Picture a property services firm receiving around 300 supplier invoices a month as emailed PDFs, each keyed into Xero by hand. AI reads each one, matches it to the purchase order and posts it. A person only approves the exceptions.

  • From 6 hours to 25 minutes a week.
  • Fewer keying errors.
  • A person approves exceptions.
Webshop ordersWebshop orders

Online orders that invoice and ship themselves.

An online shop copies every Shopify order into its accounting system and books each courier collection by hand. Automated, the order raises the invoice, updates stock and books the shipment, and only orders that look wrong reach a person.

  • Invoice and shipment in seconds.
  • Stock levels that stay accurate.
  • Exceptions flagged, not missed.
Enquiries to CRMEnquiries to CRM

Enquiries that arrive ready in HubSpot.

Quote requests sit in a shared inbox until someone has time. With automation, AI qualifies each enquiry, creates the deal in HubSpot with the right details and drafts a reply for sales to approve.

  • Every enquiry logged in the CRM.
  • Replies the same day.
  • Sales time spent selling.
Customer service emailsCustomer service emails

Customer emails with a reply ready to send.

A support team answers the same questions about delivery, returns and invoices every day. AI sorts each ticket in Zendesk, finds the answer in the knowledge base and writes a draft the agent sends with one click.

  • Draft replies in seconds.
  • Answers from your own knowledge base.
  • A person always hits send.
Repair requestsRepair requests

Repair requests that become work orders.

Tenants report repairs by email and web form, worded in every possible way. AI reads each report, identifies the building, flat and urgency, raises the work order and replies to the tenant.

  • A reply within minutes.
  • Urgent jobs flagged immediately.
  • The right engineer gets the job.
QuotesQuotes

Quote requests that become draft quotes.

A building contractor receives enquiries with drawings and specs in every format. AI picks out quantities, materials and deadlines, applies the price list and leaves a draft quote for the estimator to adjust.

  • A draft quote within the hour.
  • Prices from your own price list.
  • The estimator has the final say.
Job applicationsJob applications

Applications sorted before anyone opens them.

A recruitment agency receives hundreds of applications per role from LinkedIn and its website. AI summarises each CV against the requirements, ranks the candidates and books first calls, while the recruiter decides.

  • A ranked shortlist the same day.
  • The same criteria for everyone.
  • The recruiter makes every call.
Timesheets and payrollTimesheets and payroll

Timesheets checked and in payroll on time.

A service business chases timesheets and checks them by hand before every pay run. Automated, reminders go out on their own, AI flags unusual hours and approved time goes straight into payroll.

  • Reminders that send themselves.
  • Unusual hours flagged before payday.
  • Straight into payroll.
Contract reviewContract review

Contracts checked against your standard terms.

A procurement team reads every supplier contract to find non-standard terms. AI compares each contract with your standard, highlights what differs and posts a summary in Teams, and the person responsible decides.

  • Differences highlighted in minutes.
  • Nothing missed on page 14.
  • A person signs off.
Weekly reportWeekly report

A weekly report that writes itself.

Every Monday someone pulls figures from Xero and HubSpot into a spreadsheet. Automated, the report builds itself, AI writes a short summary and it is waiting in Teams at 07:00.

  • Ready before the Monday meeting.
  • The same figures every time.
  • AI points out what changed.
Supplier invoicesBefore
  1. 1Invoice arrives as an emailed PDFPerson
  2. 2Open and read the invoicePerson2 min
  3. 3Key it into XeroPerson4 min
  4. 4Check it against the POPerson3 min
  5. 5Send for approvalPerson1 min

Time per week6 h

Supplier invoicesAfter
  1. 1Invoice arrives as an emailed PDFAutomatic
  2. 2AI reads supplier, amount and linesAI5 s
  3. 3Matched to the purchase orderAutomatic1 s
  4. 4Posted in XeroAutomatic2 s
  5. 5Person approves exceptions onlyPerson30 s

Time per week25 min

Systems our AI automation connects to

We connect AI to the tools UK teams already run on, from Xero and QuickBooks to HubSpot, Microsoft 365, Google Workspace and Shopify.

Finance and accounting

  • Xero
  • QuickBooks
  • Sage
  • Stripe
  • Power BI

CRM and sales

  • HubSpot
  • Salesforce
  • ActiveCampaign
  • Mailchimp
  • LinkedIn

Office and collaboration

  • Microsoft 365
  • Microsoft Teams
  • OneDrive
  • Google Workspace
  • Gmail
  • Google Drive
  • Google Calendar
  • Slack
  • Dropbox

Projects and data

  • Notion
  • Asana
  • monday.com
  • ClickUp
  • Trello
  • Jira
  • Airtable

E-commerce and web

  • Shopify
  • WooCommerce
  • WordPress
  • Typeform

Support and messaging

  • Zendesk
  • Intercom
  • WhatsApp
  • Twilio

Automation platforms

  • n8n
  • Make
  • Zapier
  • UiPath

AI models

  • OpenAI
  • Claude
  • Gemini
  • Microsoft Copilot
  • Mistral
  • LangChain

Cloud and development

  • Microsoft Azure
  • AWS
  • Google Cloud
  • Supabase
  • PostgreSQL
  • Python
  • GitHub
What AI automation deliversWhat AI automation delivers

Hours back, every week

AI automation means less time on admin, workflows that run by themselves and quicker replies to customers. Here is what that can look like in a typical business.

Illustrative example: a property services firm in Manchester

The team spends hours less on admin every single week.

A smiling man with a coffee at his laptop

Hours saved4 automations

38 hsaved in October

+31 h since March

By workflow

  • Supplier invoices14 h
  • Repair requests11 h
  • Enquiries to CRM8 h
  • Weekly report5 h

The workflows run day and night, and errors get handled before anyone notices.

A man following the flows on his screen

RunsOctober

1,284runs, 99.2% without errors

WorkflowRunsOK
Invoices → Xero41299.5%
Repair requests → work orders53899.1%
Web form → HubSpot30198.7%
Weekly report → Teams33100%

Handled automatically

  • Xero API timed out, retry succeededResolved
  • Invoice with no PO number, sent for approvalApproval
  • Duplicate repair request mergedResolved

Tenants and customers get an answer in minutes rather than the next day.

A technician working on an electrical cabinet

Repair requests and enquiriesToday

  • Ellie LawsonRadiator not working, flat 4B, engineer bookedWork order
  • Mehmet KayaQuote for communal cleaning, 3 buildingsIn HubSpot
  • James BennettWater leak in the laundry roomUrgent

Time to first reply

Before26 hWith AI12 min

The same applies whether you handle orders, bookings or projects.

Our servicesOur services

What our AI agency can automate

We start where you lose the most hours each week, then build out from there.

  • AI agents

    Agents that do the work.

    Read more
  • Xero & QuickBooks integration

    Xero and QuickBooks connected to your systems.

    Read more
  • HubSpot automations

    HubSpot pipeline automation.

    Read more
  • System integration

    Systems that share the same data.

    Read more

Guides to AI automation

  • HubSpot consultants
ProcessProcess

How we automate your work

Start small and measurable, then scale. You see results within weeks, not at the end of a year-long programme.

  1. 01Week 1

    Discovery

    We map your processes with the people who actually do the work, find where the hours go and decide what is worth automating.

  2. 02Weeks 2–3

    Prototype

    We build the first automation on your real data, so you can test it and see the time saved before committing to more.

  3. 03Weeks 3–6

    Build and integrate

    We connect the automation to Xero, your CRM and your other systems, with logging, error handling and a person in the loop where it matters.

  4. 04Ongoing

    Run and support

    We monitor every run, fix what breaks when a system changes and report the hours saved each month.

What an AI agency doesWhat an AI agency does

What does an AI agency do, and is it worth it?

An AI agency helps a business put AI to work in its day-to-day operations. Not a chatbot bolted onto the side, but AI built into the processes that eat time: invoices, enquiries, orders, reporting and the systems that connect them.

According to the ONS, the share of UK firms with ten or more staff using AI rose from about 12% to about 35% between late 2023 and 2026. The barriers firms report are finding the right use cases, cost and a lack of in-house expertise. Those are the three things a good AI agency or AI consultant should solve for you.

We start with your processes, not the technology. We pick the work that repeats every week, build the automation, connect it to the systems you already use and take responsibility for keeping it running, so the hours saved show up in the first months.

Off-the-shelf tool or built around you?

A ready-made tool is sometimes all you need. When the work crosses several systems, or doesn't fit the standard way of doing things, a custom automation earns its keep.

Not sure which? We'll help you decide
Off-the-shelf tool
One task inside one system
Works the way the vendor decides
Quick to start, per-user monthly fee
Fine for simple, common needs
Custom AI automation
Whole workflows across several systems
Built around how your team works
Fixed build price plus running and support
Changes with you as the business grows

Where is your team losing hours?

In a free first meeting we walk through your processes and point out the three automations likely to save the most time, with a rough estimate of the hours involved.

  • No obligation
  • Your real processes
  • Hours you could save
After go-liveAfter go-live

How your automations run once they're live

Connected systems, monitored runs, AI alerts when something stalls and figures that show the hours you get back.

Connect your systems

Integration

Link your accounts, CRM, inboxes and files. No rekeying: data moves automatically.

Xero, HubSpot, Slack…
Linking
  • XeroConnected
  • HubSpotConnected
  • QuickBooksConnected
  • Microsoft 365Connected
  • SlackConnected
  • GmailConnected
  • StripeConnected
  • n8nSyncing
  • Sync statusHealthy
  • Active flows12
  • Failed runs (7 days)0
Connected via secure API

Track every run

Monitoring

See each automation's volume, status and errors in real time.

Automation runs
Last 7 days
  • #1Supplier invoice capture+24
  • #2Lead routing to CRM+18
  • #3Weekly report build-1
  • #4Support ticket triage+6
  • #5Failed payment alerts+11
  • #6Client onboarding emails+9
  • #7Shopify stock sync-2
  • #8Contract PDF archive+4
  • #9Slack ops digest+7
  • #10UK GDPR data export-1

AI spots bottlenecks

AI

Get an alert when a step stalls, data looks wrong or a person needs to approve.

AI alerts
AI
  • CriticalXero API rate limit hit on invoice flow
  • OpportunityAuto-approve invoices under ÂŁ500
  • Good12 hours saved on reporting this week

Measure the time saved

Impact

Compare manual effort before and after each automation, and scale the flows whose numbers hold up.

Live
  • Manual hours / week18h4h
  • Invoices processed40210
  • Reply time (enquiries)6h22m
  • Flows in production16
Related servicesRelated services

Services that pair well with AI automation

  • Lead generationMore enquiries coming in, handled automatically as they arrive.
  • AI visibilityGet recommended when buyers ask ChatGPT and Google's AI.
  • Web designA website that feeds your automations with structured enquiries.
FAQFAQ

AI agency and AI automation: common questions

Straight answers on what an AI agency does, data protection, systems and cost.

An AI agency finds where AI can save your business time, builds the solution, connects it to the systems you already use and keeps it running. Unlike buying a software licence, the work is shaped around your processes. A typical first project automates one repetitive task, such as supplier invoices or incoming enquiries, and proves the hours saved before anything else is built.

AI automation means letting AI handle tasks that used to need a person. Normal automation follows fixed rules: if this happens, do that. AI adds the ability to read and interpret unstructured input such as emails, PDFs, scanned invoices and free-text forms, so it can handle work that varies from case to case, which simple rule-based flows struggle with.

An AI consultant typically advises: strategy, use cases and a roadmap. An AI agency also builds, integrates and runs what it recommends. If you need direction first, start with a workshop. If you already know the problem, you want people who can build. We do both, so the plan and the build come from the same team.

Work that follows a pattern but needs some judgement: supplier invoices, inbound enquiries, quotes, order confirmations, timesheets, management reports, customer service emails and data that moves between systems. A useful test: if someone copies, sorts or summarises the same kind of thing every week, it is a strong candidate.

Often more than for a large one. In a team of ten, saving a few hours a week is a meaningful share of capacity. We begin with one well-defined workflow and a fixed price, so the investment is clear before you commit, and you only expand when the first automation has proved its value.

An AI agent is AI that doesn't just answer a question but carries out a task in several steps: it reads an email, looks up the customer, drafts a reply and logs a case in your CRM. You set the limits on what it may do, and anything it's unsure about goes to a person for approval. As an AI agency, we usually build a first agent around one clearly defined job. Read more about AI agents.

Not a long document. You need a short list of the tasks that take the most hours, an order to tackle them in and clear rules on which data AI may use, which also helps you meet UK GDPR. ONS research lists identifying use cases as one of the main barriers UK firms face, so we usually agree that list in a workshop, then build one automation straight away to test the plan on real work.

Start by mapping where the time goes. In a workshop with the people who do the work, we list the tasks with the most hours and the clearest pattern, then pick one to automate first. You usually see a working prototype on your own data within a few weeks.

Yes. A workshop is often the best starting point. We go through your processes, show what AI can do on your own examples and leave you with a prioritised list of automations and the hours each could save. If your staff need general AI skills too, the government's free AI Skills Boost courses are a useful complement.

A first automation is usually live within three to six weeks. Larger workflows across several systems take longer, but we always deliver in stages, so you get value along the way rather than waiting for one big launch at the end.

Every automation has logging and alerts. If a connected system changes its API or a step fails, we are notified and fix it, usually before your team notices. That ongoing monitoring and support is part of the running agreement, so you never have to debug it yourselves.

Yes. We build assistants that answer from your own policies, price lists and procedures, so staff get answers from your knowledge rather than the open internet. Your data stays in your environment and is not used to train public models.

It can be, if it is set up properly. We use business tiers of AI services where your data is not used for training, limit each automation to the data it needs and keep personal data in the UK or EU where required. We document how data is processed, in line with the ICO's guidance on AI and data protection, so you can answer for it.

It depends on what you already use. If your business runs on Microsoft 365, Copilot is often the natural fit; ChatGPT's business plans suit many others. For automations we choose whichever model does the specific task best, and we can switch later without rebuilding everything.

Yes. Supplier invoices that arrive as PDFs can be read automatically, coded and posted in Xero or QuickBooks Online, while anything that doesn't match the purchase order goes to a person for approval. The same connection can move customers, orders and payments between your accounting software and your other systems, using digital links rather than copy and paste, as Making Tax Digital expects. Read more about our Xero and QuickBooks integration.

Yes. We build workflows that create and update contacts and deals, route leads to the right salesperson, send follow-ups and keep HubSpot in sync with Xero, QuickBooks or your other systems, so the pipeline stays accurate without manual data entry. HubSpot's own workflows need a Professional or Enterprise subscription, so we check your tier first and build outside HubSpot where that's more sensible. Read more about HubSpot automation.

Almost anything with an API: Xero, QuickBooks, Sage, HubSpot, Salesforce, Microsoft 365, Google Workspace, Shopify and many industry systems. Where a system has no API, we can sometimes use RPA, software that works through the screen the way a person would.

We use whichever platform fits the job and write our own code where needed. n8n is often our choice for larger workflows because it can run in your own environment and has official Xero and QuickBooks nodes. Make and Zapier are fine for simpler automations.

You do. The automations, the code, the documentation and the platform accounts are all yours, set up in your name from the start. If you ever decide to run them in-house or move to another supplier, you can take everything with you, so you are never locked in.

Pricing has two parts: a fixed price for the build, then running and support at roughly 10–20% of the build cost per year. You get a fixed quote after the discovery stage, before any build work starts, so you can weigh the cost against the estimated hours saved.

We choose workflows where the hours saved should cover the build within a year, often much sooner. Before we start, you get an estimate of hours saved per month; once it is live, we measure the actual figure and report it.

That isn't the aim. Automations take over the repetitive parts, so your team spends time on customers, sales and the work that genuinely needs a person. Most of our clients use AI automation to grow without hiring extra admin staff, rather than to cut existing roles.

Yes. We work with clients across the UK remotely, over video calls and shared workspaces, so location is rarely an issue. Discovery workshops run online, meetings fit UK working hours and the systems we connect are the ones UK teams use. We work in English, Swedish and Norwegian.

Let's get startedLet's get started

Ready to grow?

Let's talk about your project.

Trusted by 110+ businesses to grow online.

  • Mercer Consulting, Co.
  • Mercer Consulting, Co.
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